Last Modified: June 3, 2026
This Refund Policy is provided by APPORIA MOBILE LP, a limited partnership incorporated in England (Suite 6053, 128 Aldersgate Street, Barbican, London EC1A 4AE, England), referred to as "Apporia Mobile," "we," "our," or "us."
We want every user to have a positive experience with LovMia. Please read this Policy carefully to understand how we handle payments, cancellations, and refund requests.
1. Quality Guarantee
We take pride in the quality of our Services. If you encounter a technical defect or receive a service that materially differs from its description, please reach out to us within 3 days of the purchase date at support@miaaichat.com. This applies to all users not covered by the statutory withdrawal rights described in Section 3 below.
We will review each situation individually and, at our discretion, may offer one of the following resolutions: account credit, service rectification, replacement, or a refund. We aim to resolve all requests within 7 business days of receipt.
Please note that where you have already made use of the Services — including but not limited to initiating a chat session, generating content, or accessing any paid features — any refund issued may be reduced to reflect the value of the Services already consumed. Refunds in such cases will be calculated on a proportional basis relative to the unused portion of your purchase.
2. Subscription Cancellation
You may cancel your subscription at any time via your account settings or by contacting us at support@miaaichat.com. Upon cancellation:
- Your subscription will remain active through the end of the current billing period.
- You will not be charged for any future billing periods following cancellation.
- Unused time remaining in a billing period is generally non-refundable, except where required by applicable law.
3. Right of Withdrawal (EEA, UK, and Swiss Users)
If you are a consumer based in the European Economic Area, the United Kingdom, or Switzerland, you have the right to withdraw from a purchase within 14 days of the transaction date, without providing any reason, in accordance with the Consumer Rights Directive (2011/83/EU) and applicable local legislation including the UK Consumer Contracts Regulations 2013.
To exercise this right, you must notify us of your decision before the 14-day period expires by sending a clear written statement to support@miaaichat.com. Upon receipt of a valid withdrawal request, we will process your refund without undue delay and in any event no later than 14 days from the date we receive your notification. The refund will be issued using the same payment method as the original transaction.
Please note that if you begin using the Services immediately after purchase and expressly consent to the commencement of service delivery before the withdrawal period has expired, you acknowledge that you may lose your right of withdrawal once the digital content or service has been fully provided. Where the Services have been partially used — including starting a chat, generating content, or accessing any paid features — and you subsequently exercise your right of withdrawal, we are entitled to deduct from the refund an amount proportional to the Services provided up to the point of withdrawal, relative to the full price of the subscription or purchase.
4. Pro-Rata Refunds
Subscriptions
If a refund is approved for an active subscription, we will calculate the refund amount based on the unused portion of the current billing period. The value of any days already elapsed will be deducted from the total amount paid, and only the remaining unused portion will be refunded.
For example, if you are on a 30-day subscription and request a refund on day 10, you may be eligible for a refund of up to 20/30ths of the subscription price, subject to the terms of this Policy.
Coins and Credits
Coins or credits purchased on the platform are non-refundable once spent. If a refund is approved for an unused coin or credit balance, only the value of the unspent coins or credits at the time of the request will be considered for refund. Any coins or credits that have already been used to access content, generate messages, or unlock features are not eligible for reimbursement.
For example, if you purchased 1,000 coins and have spent 400 at the time of your request, only the value corresponding to the remaining 600 unspent coins may be eligible for refund, subject to the terms of this Policy.
5. Chargebacks
If you have a concern about a charge on your account, we strongly encourage you to contact us at support@miaaichat.com before raising a dispute with your bank or payment provider. We will make every effort to resolve the issue promptly and fairly.
Initiating a chargeback without first contacting us may result in your account being suspended while we investigate the matter. We reserve the right to challenge any chargeback we consider to be fraudulent or otherwise unwarranted.
6. How to Request a Refund
To submit a refund request, please contact us at support@miaaichat.com and include the following:
- The email address associated with your account;
- A description of the issue you experienced; and
- Any relevant supporting documentation or screenshots.
We are committed to handling all refund requests promptly and fairly.
Contact Us
For any questions about this Policy or our Services, please contact us:
APPORIA MOBILE LP Suite 6053, 128 Aldersgate Street, Barbican, London EC1A 4AE, England Email: support@miaaichat.com Website: https://lovmia-chat.com