Billing support
Seeing APPORIA.AI on your card statement?
Apporia Mobile LP processes payments for digital services and subscriptions. If a charge looks unfamiliar, or you want to manage a subscription or request a refund, we're here to help — usually within 24 hours.
Get help with a charge Common questionsContact billing support
For questions about charges, subscriptions, cancellations, declined payments and refunds. Include the email address you used at purchase — it helps us find your account faster.
Reach us directly
Prefer email? Write to us and we'll get back to you.
Common questions
Quick answers about charges from Apporia.ai.
Why is Apporia.ai on my statement?
Apporia Mobile LP is the billing entity for digital services and subscriptions. If you (or someone sharing your card) purchased a subscription or in-app content, the charge appears under our name rather than the app's. Check the amount and date against your purchase — and if it still doesn't ring a bell, contact support and we'll trace it.
How do I cancel a subscription?
Email support@apporia.ai from the address you used at purchase, or use the form above with the topic "Cancel my subscription". Cancellation stops all future renewals; you keep access until the end of the current billing period.
How do refunds work?
Refunds are handled under our Refund Policy. Send us the charge date and amount and we'll review your request — most refund decisions are made within a few business days, and approved refunds go back to the original payment method.
Is my payment information safe?
Yes. Payments are processed by PCI DSS–certified payment providers over encrypted connections. Apporia.ai never stores your full card number, and support will never ask you for it — we only ever need the charge date, amount, and the last 4 digits.
I already disputed the charge with my bank. What now?
A bank dispute can take weeks to resolve. Contacting us directly is usually faster — we can often resolve the issue or refund an eligible charge the same day. If a dispute is already open, let us know so we can coordinate with your bank.
Apporia Mobile LP
The company behind the APPORIA.AI charge. When you buy a subscription or digital content, your payment is handled by Apporia Mobile LP and shows up on your statement under our name.
- Company number
- LP024099
- Registered office
- Suite 6053, 128 Aldersgate Street,
Barbican, London EC1A 4AE, England - Support
- support@apporia.ai